Live, client work
Mosaic Bank support copilot
An AI assistant that drafts replies for the bank’s support agents to review and send.
- My role
- Product and engineering lead
- Timeline
- 2025
- Category
- Customer support
- Links
- —
- Headline result
- Response time cut from 6 hours to 40 minutes
- Status
- Live
The problem
Add the problem this product solved, in the words of the people it was built for.
How we approached it
Start with peopleDescribe how you learned what users needed before building.
Ship and measureDescribe how the first version reached users and what changed.
What I did
- Add three or four concrete things you did on this project.
Under the hood
Add a one-line technical summary for engineering readers.